This is BIG travel news. On August 30, United’s CEO, Scott Kirby made a momentous announcement. Effective immediately, United will “permanently” drop $200 change fees on standard economy and economy plus tickets for travel within the United States. Not by surprise, Delta and American followed quickly in step with similar, but not identical plans. Alaska Airlines, then Hawaiian Airlines made comparable announcements later in the same week. Southwest Airlines has never charged change fees.
Scott Kirby went on to say, “Change is inevitable these days, but it’s how we respond to it that matters most. When we hear from customers about where we can improve, getting ride of fees is often the top request.” As airlines scramble to win back customers, they’re looking for ways to build both flexibility and loyalty.
It’s going to be an interesting next 12 months as airlines reduce capacity and staff, and air routes are streamlined. But customers have spoken and the airlines have finally listened! The Peace Frogs Travel/Outfitters travel consultants are available to help you sort through the myriad of new rules.